For my LDT 513 course , I was tasked with developing a solution for a hypothetical workplace scenario at Bitloom Technologies, a company struggling with customer complaints about slow service and poor communication. On the surface, it looked like a classic “soft skills” issue begging for a communication training program. But after digging deeper, it became clear that the real problem wasn’t what employees were saying, it was what they were working with. In this post, I’ll break down how a needs assessment revealed system failures, staffing shortages, and workflow breakdowns as the true culprits, why a training-only fix would have missed the mark, and how I’d design a smarter, systems-level solution that actually improves performance. When Training Isn’t the Hero: Unpacking the Real Problem at Bitloom Technologies When Bitloom Technologies first called me in, the problem seemed simple: customer complaints, slow response times, frustrated clients. As the Lead Learning Designer, I was ...
Sparking Change Through Learning Design If you had told me a few years ago that I’d be geeking out over instructional design frameworks and AI-powered learning tools, I probably would’ve laughed. Yet here I am, deep in the world of learning design and loving every second of it. For me, this field isn’t just about creating courses or designing modules. For me, it’s about solving real problems, sparking curiosity, and making learning meaningful for everyone, no matter where they start. So, what drew me here? It was the power of design to transform learning experiences. I’ve seen firsthand how bad design can frustrate learners, and I’ve also experienced those rare moments when everything clicks and suddenly learning feels effortless. That’s why I want to create learning experiences that feel intuitive, engaging, and empowering. What Makes Me Different? I bring a combination of empathy, creativity, and tech curiosity to the table. Before diving into learning design, I spent years in roles ...